1. How does your flower delivery service work?

We source fresh flowers directly from farms in [Ecuador/Colombia] and cut them the day they are shipped. Once cut, they are packaged and shipped directly to your door to ensure maximum freshness and longevity.

2. How long will the flowers last after delivery?

Our flowers are cut fresh and delivered directly to you, often lasting 5-7 days or more with proper care. Each bouquet comes with flower food and care instructions to help extend the life of your blooms.

3. Do you offer subscription services?

Soon! Starting in 2025 you will be able to subscribe to regular flower deliveries—weekly, bi-weekly, or monthly—to enjoy fresh flowers year-round. Subscriptions can be customized to suit your needs and can be paused or canceled at any time.

4. Do you have any DIY flowers for purchase?

While most of our bouquets are expertly curated by our florists, some flowers, like our hydrangeas, offer a DIY experience. You can choose your preferred colors, and the flowers will be sent to you individually in a box, allowing you to style your bouquets however you like—or perhaps arrange them in various vases around your home.

5. What makes your flowers different from local florists?

Unlike traditional florists, we cut and ship flowers directly from the farm, eliminating the middleman. This ensures your flowers are fresher, last longer in the vase, and are often more affordable. Plus, our shipping cost is the same as a local delivery!

6. What delivery options do you offer?

We offer next-day, 2-day, and 3-day delivery, depending on your location and the location of where the flowers you choose are grown. During checkout, you'll be able to see the delivery date of each item, to ensure you choose flowers that will arrive in time for your needs.

7. Where do you ship?

We ship nationwide across the USA, excluding Alaska and Hawaii. However, delivery times may vary based on your location.

8. What if my flowers arrive damaged or wilted?

We guarantee the quality of our flowers. If your flowers arrive damaged, wilted, or not up to your satisfaction, contact our customer service team within 48 hours of receiving them for a replacement or refund.

9. How can I track my flower delivery?

Once your order is shipped, you’ll receive a confirmation email with tracking information. You can use the tracking number to monitor your delivery and ensure their timely arrival.

10. Do you offer same-day delivery?

While we don't offer same-day delivery due to our direct-from-farm process, you can select next-day delivery or choose a specific delivery date at checkout for time-sensitive orders.

11. Can I send flowers as a gift?

Yes! Simply enter the recipient’s address at checkout, and you can also include a personalized note with your bouquet. Gift packaging options may be available for certain arrangements.

12. How should I care for my flowers after they arrive?

Each bouquet comes with detailed care instructions and a packet of flower food. Generally, you'll need to trim the stems at an angle, place them in a clean vase with fresh water, and refresh the water and flower food every 2-3 days.

13. What types of flowers do you offer?

We offer a wide variety of fresh flowers, including roses, lilies, sunflowers, carnations, and more, all directly sourced from the best farms in Ecuador and Colombia.

14. What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and some alternative payment options like Apple Pay and Google Pay. Payment is processed securely at checkout.

15. Do you offer flower arrangements for specific occasions?

Yes! We have a wide selection of bouquets for all occasions—birthdays, anniversaries, sympathy, holidays, weddings, and more. You can easily filter our options by occasion on our website.

16. Are there discounts or promotions available?

We frequently offer discounts and promotions for new customers, subscribers, and during holidays. Be sure to sign up for our newsletter to stay updated on exclusive offers and special promotions including 15% off your first order.

17. Can I make changes to my order after it's been placed?

If you need to make changes to your order, please contact our customer service team as soon as possible. Depending on the status of your order, we may be able to accommodate your request.

18. How are your flowers packaged?

Our flowers are carefully packaged to ensure freshness and protect them during transit. They may arrive in custom boxes or protective wrapping, often with hydration packs to keep them fresh during delivery.

19. What is your return or refund policy?

We stand behind the quality of our flowers. If you're not satisfied with your order, please contact us within 48 hours of delivery, and we’ll either offer a replacement or a full refund based on the issue.